This is one of those posts I’ve thought carefully about writing, because the honest answer involves saying some things that reflect directly on me and the way I do business. But if I’m going to be useful to buyers and sellers doing their research, I have to say what’s actually true rather than what’s convenient.
Choosing an agent is one of the highest-stakes decisions in the home buying or selling process. The wrong agent costs you money, time, and in some cases opportunities you don’t even know you missed. Here’s how to evaluate the choice.
Local Knowledge Is Not Optional
In the Upstate SC market, local knowledge means understanding the specific dynamics of individual communities — not just the broad strokes of “Spartanburg County” or “Greenville County” but the differences between Boiling Springs and Moore, between Inman and Chesnee, between what’s happening on the north side of town versus the south. Market conditions, pricing trends, neighborhood character, and even the specific quirks of how different parts of the county transact are things that genuinely matter and that only come from working in a market consistently.
An agent who covers a huge geographic territory or who primarily works in a different market and picks up occasional transactions in yours is not the same as an agent who is genuinely embedded in the specific area you’re buying or selling in. Ask specifically: how many transactions have you closed in this specific community in the last twelve months?
Full-Time Commitment Matters
Real estate done well is a full-time job. Part-time agents — people who work real estate around another career — often genuinely care about their clients but can’t always respond with the speed the market requires, aren’t as current on shifting conditions, and may not have the depth of transactional experience that complex situations demand.
Ask directly: is real estate your primary occupation? The answer tells you something important about how your transaction will be prioritized.
Chemistry and Communication Style
You’re going to communicate with this person regularly throughout what is typically one of the largest financial transactions of your life. The relationship works better when communication styles align. Do they respond promptly? Do they explain things clearly without talking down to you? Do they give you their honest assessment when you ask for it, even when it’s not what you want to hear?
An agent who only tells you what you want to hear is not actually serving your interests. One of the most valuable things a good agent does is give you accurate information that helps you make better decisions — which sometimes means saying “that home is overpriced” or “this offer isn’t strong enough for this market.”
Representation Is the Point
Make sure you understand who the agent represents. A buyer’s agent represents your interests. A listing agent represents the seller. A dual agent, representing both parties in the same transaction, has an inherent conflict of interest that I think buyers and sellers should understand clearly before agreeing to it.
When you work with me, I represent you — fully and without conflict. That’s how I do business, and it’s the standard I’d encourage you to hold any agent you work with to.
The Interview Question I’d Ask Any Agent
Ask this: “Tell me about a situation where you advised a client to walk away from a deal. Why did you recommend it, and what happened?” An agent who can’t answer that question honestly — or who can’t recall ever having that conversation — may be optimizing for closed transactions rather than client outcomes. The best agent you’ll work with is the one who is willing to say no when no is the right answer.
I’m always happy to answer that question. Call or text me at 864.913.8295 or email Ambur.Davis@Century21Blackwell.com.